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Magento help desk and customer support management extension by FME has been designed to streamline the most important department of an online store i.e. customer support. It offers a comprehensive ticket management system which makes the customer support process robust and simple.

Customers can generate a ticket to report a problem/complaint and submit it to the concerned department. The department receives a notification of the ticket and can follow up on the issue. They can give a custom title, description and upload files to better describe the issue.

Magento admins, on the other hand, can create multiple departments to better organize support tickets. They can also prioritize tickets according to urgencies and importance. To improve support efficiency, they can create pre-made replies and multiple email templates.

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